FAQs
Where do you ship?
We currently ship across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
How long does delivery take?
Orders typically arrive within 4–7 business days.
This includes 1–2 business days for handling and 3–5 business days for transit.
How much is shipping?
Shipping is free on all UK orders.
No minimum spend required.
Which carriers do you use?
We ship using trusted UK couriers such as Royal Mail, DHL, and DPD.
How can I track my order?
Once your order ships, you’ll receive a tracking link by email.
You can check your delivery status at any time.
What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused, unwashed, and in original packaging with all tags attached.
For full details, please see our Return & Refund Policy.
How do I start a return?
Email us at support@lacartiera.uk with your order number and reason for return.
We’ll provide return instructions and an RMA.
Do you offer exchanges?
For size or color changes, the fastest method is to place a new order and return the original item for a refund.
What if I received a damaged or incorrect item?
Contact us within 2 days of delivery with photos of the issue.
We will arrange a replacement or refund.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and other major cards supported by Shopify Payments.
Can I change my delivery address?
If your order hasn’t shipped yet, we can update it.
After dispatch, changes may not be possible, but you may update preferences via the courier.
How do I contact customer support?
Phone Number:+44 20 8159 6148
Email: support@lacartiera.uk